Returns Policy

Shipping Information

Shipping information for orders are as follows:

  • AU Catering Equipment delivers all over Australia using Australia Post and a range of couriers

  • $12.95 flat rate delivery applies to all orders excluding large bulky items

  • A supplementary delivery cost will be incurred for all large or bulky product orders depending on location, size/weight of items, and order value

  • Delivery hours are between 9am and 5pm (weekdays only)

  • All delivery prices are GST inclusive

  • The freight times offered are to be used as a guide only; AU Catering Equipment will not be held responsible for any time delay

  • Orders are shipped within 3 working days

  • If you have not received an order within 10 days, please notify us by email at:

  • Delivery of cooking machines, refrigeration, flat-pack items and most furniture products will be made to kerbside locations only. It does not include negotiating lifts or stairs.

  • Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customer's responsibility.

  • Delivery does not include unpacking or positioning or assembling items. An assisted delivery quote can be provided upon request.

  • If you are picking up your item from our showroom please confirm actual box dimensions with our customer service team before arrival, and ensure you have an adequate vehicle to safely collect and transport. All refrigeration equipment must be transported in an upright position.

  • All customers arranging their own collections (whether personally or their own courier) are required to check order and packaging thoroughly before departure. All responsibility for condition will be transferred from Wholesale Catering Supplies to the customer at this point in time.


Refund and Returns

Your satisfaction is our first priority at AU Catering Equipment. If your item is faulty upon receipt or is not as described, we will gladly exchange the item for you.
For damages you must contact us within 48hrs of receiving the order, please send an email immediately to with your contact details and describe the issue as best you can and where possible, provide photos showing said issue. We strive to resolve any problems as quickly as possible and are only too happy to help.
We will not accept change of mind returns, however a small number of items can incur restocking fees if returned for some reasons, it is always best to contact us prior to returning goods to make an informed decision. Items must be returned in their original packaging and still be in an unused and saleable condition. You need to include a note detailing reason for return, invoice number and contact phone number. Goods returned without these conditions met may not be able to be refunded. Once we receive the item back, we will be in contact to discuss your exchange.
Please be aware that there are select made-to-order items that are not-refundable. These items are clearly stated in the description of the listing. If you are unsure, please contact us for clarification.

Returns Process

To return an item, please send us email and get the return address
And also include the following information when send back:
  • Your Order number if known (appears on the top of the confirmation email)
  • Your name, address and phone number
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item
A small number of items can incur restocking fees if returned for incorrect choice, it is always best to contact us via prior to returning goods to make an informed decision.